The Head of the Iowa Department of Human Services is defending the state’s privatized Medicaid system, after a scathing report last week by the state ombudsman. The report said complaints from patients and providers jumped by 157% last year, making Medicaid one of the top targets of complaints from citizens reporting difficulties with the government. Since April of 2016, for-profit companies have managed the program for 640,000 Iowans who are poor or disabled. Jerry Foxhoven said the 225 complaints to the ombudsman last year amount to a tiny percentage of patients. “If you were an airline how many people call you and say my flight was on time and my luggage was there when I got there?” Foxhoven asked on Iowa Public Radio’s River to River program....
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Foxhoven Downplays Critical Ombudsman Report on Medicaid